AquaGuard Support Center

Most AquaGuard installations take 10-15 minutes. No plumber or special tools required. Simply attach the device to your existing valve, connect to the gateway, and download the app.

Yes! With the optional Smart Backup Battery, AquaGuard continues to protect your home for up to 24 hours during power outages, automatically shutting off water if a leak is detected.

WiFi is only needed during initial setup. AquaGuard operates on a secure, standalone network and will automatically shut off water during leaks even without WiFi or power.

AquaGuard fits pipes from 1/2″ to 1-1/4″ standard. With optional Big Clamps adapters, it can accommodate pipes up to 2″ for larger residential and commercial applications.

AquaSensor-S1 features a 10-year battery life, providing long-term protection without frequent battery changes. The system will notify you when battery replacement is needed.

Yes! Both the AquaGuard and Smart Backup Battery feature IP66 water and dust protection with UV and thermal shielding, designed for consistent performance in harsh outdoor environments.

Yes! The Custos Smart Home App allows you to remotely shut off your water supply from anywhere, giving you complete control over your home's water system.

AquaGuard comes with a comprehensive 2-year warranty covering defects in materials and workmanship. Extended warranty options are available for purchase.